✓ Credit broker, not a lender · Finance subject to status
Trusted Car FinanceCheck eligibility

Contact Us

We are happy to help with questions about our service, how car finance works, or an enquiry you have already started. Trusted Car Finance is a credit broker, not a lender. This page explains the best ways to reach us and what to expect when you do.

Last updated 7 July 2026

  1. How to get in touch

    You can contact us by email or phone using the details below. If your question is about a specific enquiry, please have any reference number to hand so we can help you more quickly.

    Email: {{CONTACT_EMAIL}}

    Phone: {{CONTACT_PHONE}}

    We aim to reply to email enquiries within two working days. At busy times it may take a little longer, and we will always get back to you.

  2. Opening hours

    Our team is available during the following hours:

    {{CONTACT_HOURS}}

    Messages left outside these hours will be picked up on the next working day. We are closed on UK public holidays.

  3. Registered address

    Our registered office is:

    {{LEGAL_ENTITY}}

    {{REGISTERED_ADDRESS}}

    Please write to this address for any formal or postal correspondence. This is our registered office and may differ from a day-to-day correspondence address; where a different address applies to your enquiry we will tell you.

  4. Starting or checking a finance application

    We do not take finance applications by phone or email. To check your options or start an enquiry, please use our online eligibility form at /apply, which guides you through the details lenders need.

    Checking your eligibility with us has no initial impact on your credit score. If you choose to proceed, a lender may carry out a full (hard) credit search later, and we will always ask for your consent before that happens. Finance is subject to status and affordability, and acceptance is never guaranteed.

  5. Making a complaint

    We want to hear from you if something has gone wrong. If you are unhappy with any part of our service, please see our complaints procedure at /complaints, which explains how to raise a concern, what happens next and the timescales involved.

    You can also raise a complaint using the contact details on this page. We take all complaints seriously and will handle yours fairly and promptly.

  6. Support if you need extra help

    If you have additional needs, are worried about money, or would find it easier to deal with us in a particular way, please let us know. We will do our best to adjust how we communicate and support you throughout, in line with our duty to treat customers fairly and avoid foreseeable harm.

  7. Company details

    Trusted Car Finance is a trading name of {{LEGAL_ENTITY}}. Trusted Car Finance is a credit broker, not a lender.

    {{LEGAL_ENTITY}} is an Appointed Representative of {{PRINCIPAL_NAME}} (FCA reference {{FCA_REF}}). Details of how we are paid are set out in our commission disclosure at /commission-disclosure.

    TODO(compliance): confirm exact AR status wording, principal name and FCA reference with the principal before enabling.